• Why have I been extra charged?

    So, if you've been charged a little extra, it basically means that your currency is not supported by our website and you had to choose to pay with EUR, USD, GBP, CHF, or AUD. These currencies might be more expensive than your own currency, thus you were charged a little extra amount.

    Let me give you an example to make it clearer, in case you haven’t understood:

    If you’re living, for example, in Denmark where they use danish krone (DKK) and you decide to pay with euro (EUR) at Gocase, it means that the amount you paid in EUR needs to be converted to DKK to be accepted by your bank. Now, EUR is a little bit more expensive than DKK, meaning that for DKK to reach the same amount that you paid with EUR, an extra amount needs to be charged. This amount shouldn’t be too big, though, so if you have paid something like double the amount of your order, then it means something is going on with the processing of the payment.

    You can check out the current conversion rate between currencies over here: https://www.xe.com/

  • I love your products! How can I pay?

    We accept all major credit cards and Paypal.

    If you make a purchase with a credit card it will go through an analysis process of up to 48 hours (most of the time the process is completed in less than 24 hours). If you check your order status during this time, it will show up as PENDING. When the analysis is completed, you will receive an email with the confirmation of the payment.

    This process is done for the security of the cardholder, so purchases being made without authorization or charged incorrectly can be prevented. Your security is of vital importance for Gocase!

    You don't have a credit card? No prob! You can also pay with one of the methods below.

    • PayPal
    • Debit Card
    • Apple Pay

       Only for Europe:

    • iDeal (Belgium and the Netherlands)
    • Sofort (Switzerland and Germany)
    • MisterCash (Belgium)
    • KBC (Belgium)
    • Belfius (Belgium)
    • Bancontact (Belgium)
    • Postepay (Italy)
    • Cartes Bancaires (France)
    • Przelewy24 (Poland)

    If you are experiencing problems with your payment, please reach out to our Customer Support team.

  • Security Policy

    Our commitment is to respect your privacy and ensure the confidentiality of all the information you provide to us. All data registered in our website is only used to enhance your shopping experience.

    The information provided during the registration process is encripted and stored using the best technologies available in the market, providing an extremely secure environment for our customers.

  • How do I take proper care of my case?

    How to take proper care of your case:

    Our cases are manufactured with the best ink and printing quality available in the market. In order for you to extend the life of your case to its maximum, we strongly advise you to follow the following tips:

    • Wash your case at least once a week: use sponge, running water and mild soap.
    • Avoid placing it near greasy places.
    • Avoid placing it near places with excessive heat and prolonged exposure to the sun.
    • Do not use alcohol to clean your case.
  • Does my product have a warranty?

    Products with defects regarding the model or printing quality must be informed within a maximum period of up to 7 (seven) days after receiving the product. After this period, the product will not be eligible for exchange or refund. The maximum time for solving a problem by law is 30 days. Gocase always tries to search for solutions in the shortest time possible, thanks to the aim of our Customer Service team to minimize any inconveniences that a customer can encounter.

    Terms of warranty

    TPU cases: 90 days for yellowing and 180 days for printing issues
    Electronic products: One year for malfunctions
    Screen protector: 7 days for non-stick
    GoGrip: 7 days for printing issues

    This warranty will lose its validity in any of the following situations:

    • If the defect presented was caused by misuse of the product by the customer or third party, foreign to the importer.
    • If the product was examined, altered, adulterated, fraudulently adjusted, corrupted, or repaired by a person not authorized by Gocase.
    • If the damage has been caused by an accident (fall) or any natural phenomenon, such as lightning, flooding, landslides, etc.
    • If the purchase invoice presents erasures or modifications.

    If you have any questions, please contact our customer support team here.

  • My product is damaged. What should I do?

    Please, get in contact with our customer support team if, upon delivery, you notice any of the following defects:

    • The product does not work;
    • The design was not correctly printed;
    • The product I received is not the one I ordered;
    • Missing products

    Still having doubts? Click here. We are here to help you get the best Gocase experience!