Why have I been extra charged?
Well, peeps. I hope you paid attention to your economy teachers in school because it might get a little intense. Nah, just kidding... we've broken it down and summarized it so even a 3-year-old can understand this grown-up stuff. 🤑
So, if you've been charged a little extra, it basically means that your currency is not supported by our website and you had to choose to pay with EUR, USD, GBP, CHF, or AUD. These currencies might be more expensive than your own currency, thus you were charged a little extra amount.
Let me give you an example to make it clearer, in case you haven’t understood:
If you’re living, for example, in Denmark where they use danish krone (DKK) and you decide to pay with euro (EUR) at Gocase, it means that the amount you paid in EUR needs to be converted to DKK to be accepted by your bank. Now, EUR is a little bit more expensive than DKK, meaning that for DKK to reach the same amount that you paid with EUR, an extra amount needs to be charged. This amount shouldn’t be too big, though, so if you have paid something like double the amount of your order, then it means something is going on with the processing of the payment.
You can check out the current conversion rate between currencies over here: https://www.xe.com/
Where is my refund? It was approved, but it’s been more than 7 days
Here is the thing: approved refunds can take up to 10 business days to appear in your account – however, refunds to international payment methods may take longer. If your refund hasn’t appeared after 10 days, please contact your bank directly and ask about pending refunds on your account.
Please note: When a refund request is approved within 24 hours of the purchase, the original transaction is canceled and the charge drops off your bank statement. In this case, you will not see a credit on your account. This process can take up to 10 days – wait time for international payment methods may vary.
I love your products! How can I pay?
We accept all major credit cards and Paypal.
If you make a purchase with a credit card it will go through an analysis process of up to 48 hours (most of the time the process is completed in less than 24 hours). If you check your order status during this time, it will show up as PENDING. When the analysis is completed, you will receive an email with the confirmation of the payment.
This process is done for the security of the cardholder, so purchases being made without authorization or charged incorrectly can be prevented. Your security is of vital importance for Gocase!
You don't have a credit card? No prob! You can also pay with one of the methods below.
- Debit Card
- Apple Pay
Only for Europe:
- iDeal (Belgium and the Netherlands)
- Sofort (Switzerland and Germany)
- MisterCash (Belgium)
- KBC (Belgium)
- Belfius (Belgium)
- Bancontact (Belgium)
- Postepay (Italy)
- Cartes Bancaires (France)
- Przelewy24 (Poland)
If you are experiencing problems with your payment, please reach out to our Customer Support team.
Our commitment is to respect your privacy and ensure the confidentiality of all the information you provide to us. All data registered in our website is only used to enhance your shopping experience.
The information provided during the registration process is encripted and stored using the best technologies available in the market, providing an extremely secure environment for our customers.
The amount of discount codes allowed per purchase is one. The validity of the discount codes is undetermined and can become unvalid in any moment.
To use this feature, just enter the code right before finalizing a purchase in the field "Do you have a coupon?" and your discount will be automatically applied.
Customization of products
Some of our products can be customized with a name with an additional amount added to the price of the product itself.
We do not exchange or reimburse any customized products. Also, especial characters like emojis are not supported by our system.
How do I take proper care of my case?
How to take proper care of your case:
Our cases are manufactured with the best ink and printing quality available in the market. In order for you to extend the life of your case to its maximum, we strongly advise you to follow the following tips:
- Wash your case at least once a week: use sponge, running water and mild soap.
- Avoid placing it near greasy places.
- Avoid placing it near places with excessive heat and prolonged exposure to the sun.
- Do not use alcohol to clean your case.
Does my product have a warranty?
Products with defects regarding the model or printing quality must be informed within a maximum period of up to 7 (seven) days after receiving the product. After this period, the product will not be eligible for exchange or refund. The maximum time for solving a problem by law is 30 days. Gocase always tries to search for solutions in the shortest time possible, thanks to the aim of our Customer Service team to minimize any inconveniences that a customer can encounter.
Terms of warranty
TPU cases: 90 days for yellowing and one year for printing issues.
Screen protector: 90 days for peeling off and 1 year for printing issues.
This warranty will lose its validity in any of the following situations:
- If the defect presented was caused by misuse of the product by the customer or third party, foreign to the importer.
- If the product was examined, altered, adulterated, fraudulently adjusted, corrupted or repaired by a person not authorized by Gocase.
- If the damage has been caused by accident (fall) or any natural phenomenon, such as lightning, flooding, landslides, etc.
- If the purchase invoice presents erasures or modifications.
My product is damaged. What should I do?
Please, get in contact with our customer support team if, upon delivery, you notice any of the following defects:
- The product does not work;
- The design was not correctly printed;
- The product I received is not the one I ordered;
- Missing products
Still having doubts? Click here. We are here to help you get the best Gocase experience!