• Can I change my order?

    Yes, you can! 

    Did you just find out that you chose the wrong product/name/device/design?  Don’t worry, we’re here to help! However, we’re only able to change your order while it’s still in our warehouse. 

    To change your order, please contact our Support team via the Help Center.

    Depending on the situation, this operation may have additional costs:

    1. a) Changes requested within 6 hours of placing the order will be carried out free of charge*;
    2. b) Changes requested after 6 hours will be subject to analysis and you may be charged for them.

    Please note that once our Customer Service team confirms the changes on your order, the production and delivery timelines will involve additional fulfillment time to accommodate your change request. 

    *That will only be applied if your order hasn't been shipped already.

  • How do I make a purchase?

    It's very simple! To make a purchase on our website, you just have to follow these steps:

    1. Select your product and customize it the way you want. Mind every detail (typos) before adding it to your cart. Please note that emojis and special characters, such as accents and asterisks, are not allowed in custom texts. n1.png

    Also, please pay attention to the different pictures on the product page, most of the time there is additional information about the products.

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    Once you have customized your product to your liking, you can click on the “ADD TO CART” button.

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    On the CHECKOUT page, you’ll see some offers for additional products.

    You’ll also see the price of all the products individually, the shipping price, and the total order price. 

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    If you have a discount code, add it by clicking on the “Apply coupon or discount code” button, enter the code, and then click on PROCEED TO CHECKOUT

    ATTENTION: if you’re paying with Paypal, you have to enter the code BEFORE finishing the payment, otherwise, it won’t be possible to add the coupon. 

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    After that, fill in your details very carefully, making sure there are no typos in your address and that every single bit of information is filled in (please, remember to also enter your house number if applicable)

    Review all your data, click on “PLACE ORDER” and voilà, done! You will receive now a confirmation email with the details about your order.

     

  • My order already went through. Can I add items to this order?

    You can add items under these circumstances:

    1. Your order has not been shipped at the time you request to add an item. 
    2. You have a PayPal account since we can only send requests for the difference via this payment gateway.

    If you meet these criteria, you can contact our Support team via the Help Center.

    Please note that once our Customer Service team confirms the changes on your order, the production and delivery timelines deadlines will involve additional fulfilment time to accomodate your change request. 

  • Can I change my delivery information?

    Well, you can under certain conditions:

    - If your order is still in our warehouse, you can request our Support team to modify your details via the form on our Help Center.

    - If the order has already been shipped, and you want to change your shipping address, you have to wait until the package returns to our warehouse - we'll reship it then to the correct address.

  • Can I change my registration information?

    Sure! If you wish to change your registration information, you have to access your account by clicking on "My Account - Edit Info". Make any changes you want to and click on "Update".

    ATTENTION: Changing registration data will not change the delivery/billing address of already-placed orders. If you want to change your info after placing your order on our website, please note that:

    - If your order is still in our warehouse, you can request our Support team to modify your details via the form on our Help Center.

    - If the order has already been shipped, the changes made by the customer will only be valid for future purchases.