Dear customer,

 

This is an important message from us regarding your purchase, we kindly ask you to read it carefully, for the information here is highly relevant. 

 

Due to the pandemic, several countries have adopted more strict rules regarding shipping from abroad, and we are trying to adjust to these new restrictions. Besides that, some local mails are currently working fewer days per week and taking longer to deliver orders, all that to make sure they are following all the health recommendations. 

 

For those reasons, there is a chance of your package to be delivered with a bit of a delay. Even though this situation is happening, most orders are still being delivered on time. We just wanted to make you aware of this possibility and that we are doing everything in our power to give you the support you need.

 

We’ve been following the situation closely since the beginning, and we have noticed that, when a delay occurs, it is usually around 7-10 business days. This time would be added to the estimated delivery time that we have informed in a previous e-mail.

 

So, in case the regular delivery time expires, we kindly ask you to wait for that additional time we informed above before filing a complaint. We hope you understand the situation. However, if you can’t wait or need assistance at any moment, you can reach us here: Help Center

 

We have a couple of FAQ articles regarding this situation as well. We want to reinforce that we will be available to help you with anything you need. Thank you for trusting us and we hope your new Gocase products arrive as soon as possible!

 

Best regards,

Team Gocase

Have you already placed your order? Are you still considering doing it? It doesn't matter! We're bringing brand new info about our delivery process. Let's go?

The estimated delivery time is informed on the checkout when you're finishing your purchase. On the image below you'll notice that we have 3 shipping options:

1. Standard free shipping without tracking (free if you buy two or more products - click here to check if it is available for your country)
2. Standard shipping with tracking
3. Express shipping with tracking

IMPORTANT: the shipping time starts counting AFTER shipping, please notice that we need 2-4 working days to produce and ship your order. 

IMPORTANT²: this shipping time shown on this example is merely illustrative, it varies from country to another. To check how long it will take for your place, please simulate an order on our website www.gocase.com. 

IMPORTANT³: working days do not consider weekends and holidays.

STANDARD FREE SHIPPING - NO TRACKING

The shipping type is available for some countries if you buy two or more products. If you buy only one product, you will be charged for it. 

It usually takes:

• The Netherlands: 2 - 4 working days
• Europe: 4 - 8 working days
• USA, Australia, Canada: 6 - 10 working days
• Others: 6 - 14 working days

By choosing this shipping method, you will not receive any updates about your package, except when it leaves our warehouse, please pay attention to the time informed on both order confirmation and shipping notification emails. 

Standard shipping is collected by DHL at our factory and handed to the national post office when the package arrives in the destination country. The local mail is the responsible one to complete the delivery. Since it is standard shipping, no signature is required and the postman may leave the package at the customer's door or a mailbox, according to the local mail policies - please access your national post office website to learn more about it. 

Sometimes it happens to local post not being able to finish all the deliveries they have to and they need a couple of more days to do it. So please consider waiting two or three more days before contacting us. If you still don't receive your package after this time, you can send us a message!

STANDARD SHIPPING - WITH TRACKING

This shipping type is available for most countries regardless of the number of products you buy. You'll be charged for this option, the value may vary from country to another.

It usually takes:

• The Netherlands: 2 - 4 working days
• Europe: 4 - 8 working days
• USA, Australia, Canada: 6 - 10 working days
• Others: 6 - 14 working days

By choosing this shipping method, you will receive updates about your package on the tracking link, please pay attention to the time informed on both order confirmation and shipping notification emails. 

Standard shipping is collected by DHL at our factory and handed to the national post office when the package arrives in the destination country. The local mail is the responsible one to complete the delivery. Since it is standard shipping, no signature is required and the postman may leave the package at the customer's door or a mailbox, according to the local mail policies - please access your national post office website to learn more about it. 

When you the status "Arrival at destination country" you'll be able to use the barcode informed on your link to track your package on your local mail website. 

Sometimes it happens to local post not being able to finish all the deliveries they have to and they need a couple of more days to do it. So please consider waiting two or three more days before contacting us. If you still don't receive your package after this time, you can send us a message!

EXPRESS SHIPPING - WITH TRACKING

The express shipping is the fastest way to get your products, it is 100% trackable and controlled from the beginning to the end of the delivery. 

It usually takes:

• Europe: 2 - 3 working days

•  Others: 3 - 6 working days

This shipping method is completely made by DHL, they collect from our factory and deliver right to the consignee, a signature is required sometimes and they may contact the consignee by phone. Please, make sure to fill your data correctly.

This service is not supposed to face any delays, if you notice your package is taking longer than it was supposed to, please contact us right away! 

 

*The delivery time is estimated in working days, i.e. leaving out Saturdays, Sundays, and bank holidays.

**DHL Express Worldwide has a fee starting at €15,00.

 

⚠️Due to the COVID situation this article isn't completely accurate. We will update it as soon as possible.⚠️

 

The delivery time depends on the shipment type you choose while purchasing, please choose it carefully because it won’t be possible to change it later. Notice that if the country you live in is not listed below is because we’re not shipping to your region yet. 

 

Standard shipping (without tracking):

• Netherlands - 1 to 4 business days
• Australia, Canada, and the USA - 8 to 16 business days
• Europe - 6 to 12 business days
• Others - 10 to 20 business days

 

Standard shipping (with tracking):

• Netherlands - 1 to 4 business days
• Australia, Canada, and the USA - 8 to 16 business days
• Europe - 6 to 12 business days
• Others - 10 to 20 business days

 

DHL Express:

• Europe: 2-3 business days
• Others: 3-6 business days

 

Full list of countries we ship to:

Aland Islands

Algeria

American Samoa

Andorra

Angola

Anguilla

Antarctica

Antigua and Barbuda

Aruba

Australia

Austria

Azerbaijan

Bahamas

Bahrain

Bangladesh

Barbados

Belarus

Belgium

Belize

Benin

Bermuda

Bhutan

Bolivia

BonaireBosnia and Herzegovina

Botswana

Bouvet Island

British Indian Ocean Territory

Brunei Darussalam

Bulgaria

Burkina Faso

Burundi

Cambodia

Cameroon

Canada

Cape Verde

Cayman Islands

Central African Republic

Chad

Chile

China

Christmas Island

Comoros

Congo

Congo

Cook Islands

Côte d'Ivoire

Croatia

Cuba

Curaçao

Cyprus

Czech Republic

Denmark

Djibouti

Dominica

Dominican Republic

Egypt

El Salvador

Equatorial Guinea

Eritrea

Estonia

Ethiopia

Falkland Islands (Malvinas)

Faroe Islands

Fiji

Finland

France

French Guiana

French Polynesia

French Southern Territories

Gabon

Gambia

Georgia

Germany

Ghana

Gibraltar

Greece

Greenland

Grenada

Guadeloupe

Guam

Guernsey

Guinea

Guinea-Bissau

Guyana

Haiti

Heard Island and McDonald Islands

Holy See (Vatican City State)

Honduras

Hong Kong

Hungary

Iceland

Indonesia

Iran

Iraq

Ireland

Isle of Man

Israel

Italy

Jamaica

Japan

Jersey

Jordan

Kazakhstan

Kenya

Kiribati

Korea (North)

Korea (South)

Kuwait

Kyrgyzstan

Lao

Latvia

Lebanon

Lesotho

Liberia

Libya

Liechtenstein

Lithuania

Luxembourg

Macao

Macedonia

Madagascar

Malaysia

Maldives

Mali

Malta

Marshall Islands

Martinique

Mauritania

Mauritius

Mayotte

Micronesia

Moldova

Monaco

Mongolia

Montenegro

Montserrat

Mozambique

Myanmar

Namibia

Nauru

Nepal

Netherlands

New Zealand

Nicaragua

Niger

Nigeria

Niue

Norfolk Island

Northern Mariana Islands

Norway

Oman

Pakistan

Palau

Palestine

Panama

Papua New Guinea

Paraguay

Pitcairn

Poland

Portugal

Puerto Rico

Qatar

Réunion

Romania

Rwanda

Saint Barthélemy

Saint Helena, Ascension and Tristan da Cunha

Saint Kitts and Nevis

Saint Lucia

Saint Martin (French part)

Saint Pierre and Miquelon

Saint Vincent and the Grenadines

Samoa

San Marino

Sao Tome and Principe

Saudi Arabia

Senegal

Serbia

Seychelles

Sierra Leone

Singapore

Sint Maarten (Dutch part)

Slovakia

Slovenia

Solomon Islands

Somalia

South Africa

South Georgia and the South Sandwich Islands

South Sudan

Spain

Sri Lanka

Sudan

Suriname

Svalbard and Jan Mayen

Swaziland

Sweden

Switzerland

Syrian Arab Republic

Taiwan

Tajikistan

Tanzania

Thailand

Timor-Leste

Togo

Tokelau

Tonga

Trinidad and Tobago

Tunisia

Turkey

Turkmenistan

Turks and Caicos Islands

Tuvalu

Uganda

Ukraine

United Arab Emirates

United Kingdom

United States

United States Minor Outlying Islands

Uruguay

Uzbekistan

Vanuatu

Venezuela

Vietnam

Virgin Islands (British)

Virgin Islands

Wallis and Futuna

Western Sahara

Yemen

Zambia

Zimbabwe

We have a very nice pack to put your products in and take them to you. In this pack, we also send you an invoice with your data (please, make sure to fulfill your registry correctly), the description of your products, and a number that you must inform us in case you need help (hopefully, you won’t). 

This pack must arrive at your address perfectly sealed. If, during the receiving, you notice any sign of damage, weak glue or deliberately open, contact us right away by clicking here.

Once your order has shipped, you can track your order through:

1. The shipping confirmation email we send you with tracking information.

2. By having your order number and email address. Use our track page by clicking the button below. 

All information concerning your orders will be available on your account. If you were not logged in or registered when you placed your order, it will not show up in your “My Orders” page.

A tracking link will be sent to your e-mail once we have confirmed your payment and again once the order has been shipped out of our warehouse.

If the link to track your order doesn't seem to be working, please use our form.

The Gocase Production Team works really hard to make sure your products leave our warehouse perfectly ready to meet you, to do that, they need 1-2 business days. After the shipment, you must receive a confirmation email (so make sure you enter it correctly while registering).

If you don’t receive anything, email us and we’ll help you! Just click here!

Sometimes it happens that you are charged more than you expect.

WHAT DO YOU MEAN, GOCASE? Calm down, my friend, I'll tell you, ok? 

• If there is no free shipping for your country: although we add free shipping on the website, there are some countries that are not available. “And why is that?” you may ask, let me tell you that is due to the costs our shipping partner have, sometimes they simply can’t afford, in most cases, it’s about customs 😞. What takes us to the next point. 

Just in case, take a look at the list of countries with free shipping. Click here!

• If you have to pay for the customs: taxes, right? As certain as death, you can’t get free of them! And this means you are the one responsible for the customs charges of your country. It may happen before or after you receive the products. Please notice that we ship to a large number of countries so it’s not possible to know the ones that will charge our customers or not. What you can do is looking for this information on the website of your country Post Office, there might be some light there.

Just in case, take a look at this article: My order is stuck at customs

• If we don’t work with your currency: we work with a very limited range of currencies and the conversion to yours may incur an extra money amount.

 

Any questions please contact us, just by clicking here!

P.s.: We are not responsible for any customs fees applied by the destination country.

Depending on where you live, it’s possible that your package will be hold at the customs for a while. As annoying as this may look, this inspection must be faced as a positive thing, thanks to it, it’s possible to fight against illegal stuff that *some people* try to enter in your country.

 

The holding time varies from a country to another and, since we ship to large number of different places, it’s not possible to know for how long each one is going to be. Maybe you can find this information on your local post office website. It’s also possible that you be charged for the process, we have an article about it, you can access through the link below:

• Charges and fees

We just need to stress that we have absolutely no control over this situation, customs are a national matter and we are not able to hurry them up. Waiting is the word ;)

 

P.s.: We are not responsible for any customs fees applied by the destination country.

The superb successful promos "Buy 2, Get 4 + free shipping", "Buy 3, Get 3 + free shipping", and "Buy 2, Get 3 + Free Shipping" are available for the countries below. 

Please, notice that if the country you live in is not listed here, it is because it is not possible to deliver your products for free. And you also have to spend at least € 35 to participate in this promo.

Also, free shipping will not be available if you are trying to buy a Powerbank, keep in mind that it is very difficult for us at the moment to ship powerbanks overseas due to a change in the legislation regarding the shipping of portable batteries, click here to see the list of countries that we ship powerbanks to.

EUROPE
Austria
Belgium
Denmark
Finland
France
Germany
Hungary
Iceland
Italy
Luxembourg
Netherlands
Norway
Poland
Portugal
San Marino
Slovakia
Slovenia
Spain
Sweden

AMERICA
Canada
United States

At Gocase, we try our best to deliver our products worldwide, however, it is not always possible due to international legislation and that is the Powerbank case. 

The legislation regarding the shipping of portable batteries has recently changed and for that reason, it is very difficult for us at the moment to ship Powerbanks overseas, but we are still able to ship them to some countries, as you can see below.

Please, notice that it is not possible to transport any Powerbank for free, so if your country is listed as "Free Shipping" on the promos "Buy 2, Get 4 + free shipping" and "Buy 3, Get 6 + free shipping", you will be charged in case you purchase a Powerbank. If your country is not listed here it is because the Powerbank shipment to where you live is not available at this moment.  

Belgium
Croatia
Czech Republic
Denmark
Finland
France
Germany
Hungary
Luxembourg
Monaco
Netherlands
Norway
Poland
Portugal 
San Marino
Spain
Sweden
Switzerland 
United Kingdom 

Absolutely! This is what we are here for! We ship to a large number of countries in different continents. Our global partner DHL delivers our products to all of them, except for the Netherlands - we use NL Post for national deliveries. We offer three delivery types for DHL shipments, standard no tracking, standard with tracking and express.

As you obviously deduced, express delivery is faster than the standard one, and it costs more as well. Click on the link below to know how much and how long your shipment is going to take.

• How does the delivery work?

Nope #sorry 🤷🏻‍♀️

We are based in Amsterdam, but we don’t have a permanent store here. We have our factory that is not a recommended place for customers, since we’re having courier companies and vendors trucks, so you’d better be comfortably on your house and buy your products directly from our website.