• What happens if USPS attempts delivery and the customer is not available at the location?

If USPS (United States Postal Service) attempts delivery and does not find the customer at the designated location, they will leave a notice indicating a delivery attempt was made. In such cases, the customer can contact USPS to schedule a new delivery attempt.

• Will there be any fee for a new delivery attempt by USPS?

Yes, in the event that USPS needs to make a new delivery attempt after the first one was unsuccessful, there may be an additional fee charged by the carrier. This fee is determined by USPS and not by Gocase.

• How can customers avoid the redelivery fee?

To avoid the redelivery fee, we recommend customers carefully check the provided delivery address during the checkout process. Please ensure that all information is accurate, including apartment or house numbers, zip codes, and other relevant details. This will help ensure successful delivery on the first attempt.

Once your order has shipped, you can track your order through:

1. The shipping confirmation email we send you with tracking information.

2. By having your order number and email address. Use our track page by clicking the button below. 

All information concerning your orders will be available on your account. If you were not logged in or registered when you placed your order, it will not show up on your “My Orders” page.

A tracking link will be sent to your e-mail once we have confirmed your payment and again once the order has been shipped out of our warehouse.

If the link to track your order doesn't seem to be working, please contact us here.

Sometimes it happens that you are charged more than you expect.

But don't worry, I'll tell you, ok? 

• If there is no free shipping for your country: although we add free shipping on the website, there are some countries that are not available. “And why is that?” you may ask, let me tell you that is due to the costs our shipping partner have, sometimes they simply can’t afford, in most cases, it’s about customs 😞. What takes us to the next point. 

Just in case, take a look at the list of countries with free shipping. Click here!

• If you have to pay for the customs: taxes, right? As certain as death, you can’t get free of them! And this means you are the one responsible for the customs charges of your country. It may happen before or after you receive the products. Please notice that we ship to a large number of countries so it’s not possible to know the ones that will charge our customers or not. What you can do is look for this information on the website of your country Post Office, there might be some light there.

Just in case, take a look at this article: My order is stuck at customs

• If we don’t work with your currency: we work with a very limited range of currencies and the conversion to yours may incur an extra money amount.

Any questions please contact us, just by clicking here!

P.s.: We are not responsible for any customs fees applied by the destination country.

Depending on where you live, it’s possible that your package will be hold at the customs for a while. As annoying as this may look, this inspection must be faced as a positive thing, thanks to it, it’s possible to fight against illegal stuff that *some people* try to enter in your country.

The holding time varies from a country to another and, since we ship to large number of different places, it’s not possible to know for how long each one is going to be. Maybe you can find this information on your local post office website. It’s also possible that you be charged for the process, we have an article about it, you can access through the link below:

• Charges and fees

We just need to stress that we have absolutely no control over this situation, customs are a national matter and we are not able to hurry them up. Waiting is the word ;)

P.s.: We are not responsible for any customs fees applied by the destination country.

The super successful promos "Buy 2, Get 4 + free shipping", "Buy 3, Get 3 + free shipping", are available for the countries below. 

Please, notice that if the country you live in is not listed here, it is because it is not possible to deliver your products for free. And you also have to spend at least € 35 to participate in this promo.

Also, free shipping will not be available if you are trying to buy a Powerbank, keep in mind that it is very difficult for us at the moment to ship powerbanks overseas due to a change in the legislation regarding the shipping of portable batteries, click here to see the list of countries that we ship powerbanks to.

EUROPE:  Austria, Belgium, Denmark, Finland, France, Germany, Hungary, Iceland, Ireland, Italy, Luxembourg, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, and Sweden.

AMERICA: Canada, United States. 

OTHERS: United Kingdom

At Gocase, we try our best to deliver our products worldwide, however, it is not always possible due to international legislation and that is the Powerbank case. 

The legislation regarding the shipping of portable batteries has recently changed and for that reason, it is very difficult for us at the moment to ship Powerbanks overseas, but we are still able to ship them to some countries, as you can see below.

Please, notice that it is not possible to transport any Powerbank for free, so if your country is listed as "Free Shipping" on the promos "Buy 2, Get 4 + free shipping" and "Buy 3, Get 6 + free shipping", you will be charged in case you purchase a Powerbank. If your country is not listed here it is because the Powerbank shipment to where you live is not available at this moment.  

Belgium
Croatia
Czech Republic
Denmark
Finland
France
Germany
Hungary
Luxembourg
Monaco
Netherlands
Norway
Poland
Portugal 
San Marino
Spain
Sweden
Switzerland 
United Kingdom 

Absolutely! This is what we are here for! We ship to a large number of countries in different continents. Our global partner DHL delivers our products to all of them, except for the Netherlands - we use NL Post for national deliveries. We offer three delivery types for DHL shipments, standard no tracking, standard with tracking and express.

As you obviously deduced, express delivery is faster than the standard one, and it costs more as well. Click on the link below to know how much and how long your shipment is going to take.

• How does the delivery work?

Nope #sorry 🤷🏻‍♀️

We are based in Amsterdam, but we don’t have a permanent store here. We have our factory that is not a recommended place for customers, since we’re having courier companies and vendors trucks, so you’d better be comfortably on your house and buy your products directly from our website.