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  • ⚠ Global delivery situation ⚠

    Dear customer,

     

    This is an important message from us regarding your purchase, we kindly ask you to read it carefully, for the information here is highly relevant. 

     

    Due to the pandemic, several countries have adopted more strict rules regarding shipping from abroad, and we are trying to adjust to these new restrictions. Besides that, some local mails are currently working fewer days per week and taking longer to deliver orders, all that to make sure they are following all the health recommendations. 

     

    For those reasons, there is a chance of your package to be delivered with a bit of a delay. Even though this situation is happening, most orders are still being delivered on time. We just wanted to make you aware of this possibility and that we are doing everything in our power to give you the support you need.

     

    We’ve been following the situation closely since the beginning, and we have noticed that, when a delay occurs, it is usually around 7-10 business days. This time would be added to the estimated delivery time that we have informed in a previous e-mail.

     

    So, in case the regular delivery time expires, we kindly ask you to wait for that additional time we informed above before filing a complaint. We hope you understand the situation. However, if you can’t wait or need assistance at any moment, you can reach us here: Help Center

     

    We have a couple of FAQ articles regarding this situation as well. We want to reinforce that we will be available to help you with anything you need. Thank you for trusting us and we hope your new Gocase products arrive as soon as possible!

     

    Best regards,

    Team Gocase

  • How does the delivery work?

    Have you already placed your order? Are you still considering doing it? It doesn't matter! We're bringing brand new info about our delivery process. Let's go?

    The estimated delivery time is informed on the checkout when you're finishing your purchase. On the image below you'll notice that we have 3 shipping options:

    1. Standard free shipping without tracking (free if you buy two or more products - click here to check if it is available for your country)
    2. Standard shipping with tracking
    3. Express shipping with tracking

    IMPORTANT: the shipping time starts counting AFTER shipping, please notice that we need 2-4 working days to produce and ship your order. 

    IMPORTANT²: this shipping time shown on this example is merely illustrative, it varies from country to another. To check how long it will take for your place, please simulate an order on our website www.gocase.com

    IMPORTANT³: working days do not consider weekends and holidays.

    Capturar3.PNG

    STANDARD FREE SHIPPING - NO TRACKING

    The shipping type is available for some countries if you buy two or more products. If you buy only one product, you will be charged for it. 

    It usually takes:

    • The Netherlands: 2 - 4 working days
    • Europe: 4 - 8 working days
    • USA, Australia, Canada: 6 - 10 working days
    • Others: 6 - 14 working days

    By choosing this shipping method, you will not receive any updates about your package, except when it leaves our warehouse, please pay attention to the time informed on both order confirmation and shipping notification emails. 

    Standard shipping is collected by DHL at our factory and handed to the national post office when the package arrives in the destination country. The local mail is the responsible one to complete the delivery. Since it is standard shipping, no signature is required and the postman may leave the package at the customer's door or a mailbox, according to the local mail policies - please access your national post office website to learn more about it. 

    Sometimes it happens to local post not being able to finish all the deliveries they have to and they need a couple of more days to do it. So please consider waiting two or three more days before contacting us. If you still don't receive your package after this time, you can send us a message!

    STANDARD SHIPPING - WITH TRACKING

    This shipping type is available for most countries regardless of the number of products you buy. You'll be charged for this option, the value may vary from country to another.

    It usually takes:

    • The Netherlands: 2 - 4 working days
    • Europe: 4 - 8 working days
    • USA, Australia, Canada: 6 - 10 working days
    • Others: 6 - 14 working days

    By choosing this shipping method, you will receive updates about your package on the tracking link, please pay attention to the time informed on both order confirmation and shipping notification emails. 

    Standard shipping is collected by DHL at our factory and handed to the national post office when the package arrives in the destination country. The local mail is the responsible one to complete the delivery. Since it is standard shipping, no signature is required and the postman may leave the package at the customer's door or a mailbox, according to the local mail policies - please access your national post office website to learn more about it. 

    When you the status "Arrival at destination country" you'll be able to use the barcode informed on your link to track your package on your local mail website. 

    Sem_t_tulo2.png

    Sometimes it happens to local post not being able to finish all the deliveries they have to and they need a couple of more days to do it. So please consider waiting two or three more days before contacting us. If you still don't receive your package after this time, you can send us a message!

    EXPRESS SHIPPING - WITH TRACKING

    The express shipping is the fastest way to get your products, it is 100% trackable and controlled from the beginning to the end of the delivery. 

    It usually takes:

    • Europe: 2 - 3 working days

    •  Others: 3 - 6 working days

    This shipping method is completely made by DHL, they collect from our factory and deliver right to the consignee, a signature is required sometimes and they may contact the consignee by phone. Please, make sure to fill your data correctly.

    This service is not supposed to face any delays, if you notice your package is taking longer than it was supposed to, please contact us right away! 

     

    *The delivery time is estimated in working days, i.e. leaving out Saturdays, Sundays, and bank holidays.

    **DHL Express Worldwide has a fee starting at €15,00.

     

  • How long is my delivery going to take?

    ⚠️Due to the COVID situation this article isn't completely accurate. We will update it as soon as possible.⚠️

     

    The delivery time depends on the shipment type you choose while purchasing, please choose it carefully because it won’t be possible to change it later. Notice that if the country you live in is not listed below is because we’re not shipping to your region yet. 

     

    Standard shipping (without tracking):

    • Netherlands - 1 to 4 business days
    • Australia, Canada, and the USA - 8 to 16 business days
    • Europe - 6 to 12 business days
    • Others - 10 to 20 business days

     

    Standard shipping (with tracking):

    • Netherlands - 1 to 4 business days
    • Australia, Canada, and the USA - 8 to 16 business days
    • Europe - 6 to 12 business days
    • Others - 10 to 20 business days

     

    DHL Express:

    • Europe: 2-3 business days
    • Others: 3-6 business days

     

    Full list of countries we ship to:

    Aland Islands

    Algeria

    American Samoa

    Andorra

    Angola

    Anguilla

    Antarctica

    Antigua and Barbuda

    Aruba

    Australia

    Austria

    Azerbaijan

    Bahamas

    Bahrain

    Bangladesh

    Barbados

    Belarus

    Belgium

    Belize

    Benin

    Bermuda

    Bhutan

    Bolivia

    BonaireBosnia and Herzegovina

    Botswana

    Bouvet Island

    British Indian Ocean Territory

    Brunei Darussalam

    Bulgaria

    Burkina Faso

    Burundi

    Cambodia

    Cameroon

    Canada

    Cape Verde

    Cayman Islands

    Central African Republic

    Chad

    Chile

    China

    Christmas Island

    Comoros

    Congo

    Congo

    Cook Islands

    Côte d'Ivoire

    Croatia

    Cuba

    Curaçao

    Cyprus

    Czech Republic

    Denmark

    Djibouti

    Dominica

    Dominican Republic

    Egypt

    El Salvador

    Equatorial Guinea

    Eritrea

    Estonia

    Ethiopia

    Falkland Islands (Malvinas)

    Faroe Islands

    Fiji

    Finland

    France

    French Guiana

    French Polynesia

    French Southern Territories

    Gabon

    Gambia

    Georgia

    Germany

    Ghana

    Gibraltar

    Greece

    Greenland

    Grenada

    Guadeloupe

    Guam

    Guernsey

    Guinea

    Guinea-Bissau

    Guyana

    Haiti

    Heard Island and McDonald Islands

    Holy See (Vatican City State)

    Honduras

    Hong Kong

    Hungary

    Iceland

    Indonesia

    Iran

    Iraq

    Ireland

    Isle of Man

    Israel

    Italy

    Jamaica

    Japan

    Jersey

    Jordan

    Kazakhstan

    Kenya

    Kiribati

    Korea (North)

    Korea (South)

    Kuwait

    Kyrgyzstan

    Lao

    Latvia

    Lebanon

    Lesotho

    Liberia

    Libya

    Liechtenstein

    Lithuania

    Luxembourg

    Macao

    Macedonia

    Madagascar

    Malaysia

    Maldives

    Mali

    Malta

    Marshall Islands

    Martinique

    Mauritania

    Mauritius

    Mayotte

    Micronesia

    Moldova

    Monaco

    Mongolia

    Montenegro

    Montserrat

    Mozambique

    Myanmar

    Namibia

    Nauru

    Nepal

    Netherlands

    New Zealand

    Nicaragua

    Niger

    Nigeria

    Niue

    Norfolk Island

    Northern Mariana Islands

    Norway

    Oman

    Pakistan

    Palau

    Palestine

    Panama

    Papua New Guinea

    Paraguay

    Pitcairn

    Poland

    Portugal

    Puerto Rico

    Qatar

    Réunion

    Romania

    Rwanda

    Saint Barthélemy

    Saint Helena, Ascension and Tristan da Cunha

    Saint Kitts and Nevis

    Saint Lucia

    Saint Martin (French part)

    Saint Pierre and Miquelon

    Saint Vincent and the Grenadines

    Samoa

    San Marino

    Sao Tome and Principe

    Saudi Arabia

    Senegal

    Serbia

    Seychelles

    Sierra Leone

    Singapore

    Sint Maarten (Dutch part)

    Slovakia

    Slovenia

    Solomon Islands

    Somalia

    South Africa

    South Georgia and the South Sandwich Islands

    South Sudan

    Spain

    Sri Lanka

    Sudan

    Suriname

    Svalbard and Jan Mayen

    Swaziland

    Sweden

    Switzerland

    Syrian Arab Republic

    Taiwan

    Tajikistan

    Tanzania

    Thailand

    Timor-Leste

    Togo

    Tokelau

    Tonga

    Trinidad and Tobago

    Tunisia

    Turkey

    Turkmenistan

    Turks and Caicos Islands

    Tuvalu

    Uganda

    Ukraine

    United Arab Emirates

    United Kingdom

    United States

    United States Minor Outlying Islands

    Uruguay

    Uzbekistan

    Vanuatu

    Venezuela

    Vietnam

    Virgin Islands (British)

    Virgin Islands

    Wallis and Futuna

    Western Sahara

    Yemen

    Zambia

    Zimbabwe

  • How will my order be delivered?

    We have a very nice pack to put your products in and take them to you. In this pack, we also send you an invoice with your data (please, make sure to fulfill your registry correctly), the description of your products, and a number that you must inform us in case you need help (hopefully, you won’t). 


    This pack must arrive at your address perfectly sealed. If, during the receiving, you notice any sign of damage, weak glue or deliberately open, contact us right away by clicking here.

  • How can I track my order?

    Once your order has shipped, you can track your order through:

    1. The shipping confirmation email we send you with tracking information.

    2. By having your order number and email address. Use our track page by clicking the button below. 

    track-order-btn.jpg

    All information concerning your orders will be available on your account. If you were not logged in or registered when you placed your order, it will not show up in your “My Orders” page.

    A tracking link will be sent to your e-mail once we have confirmed your payment and again once the order has been shipped out of our warehouse.

    Click here to see our average delivery times.

    Please notice that if your tracking starts with “UQ”, you requested a “no tracking” shipping and it means you will not receive any updates in your tracking page.

    If the link to track your order doesn't seem to be working, please use our form.

  • How long does it take to post my request?

    The Gocase Production Team works really hard to make sure your products leave our warehouse perfectly ready to meet you, to do that, they need 1-2 business days. After the shipment, you must receive a confirmation email (so make sure you enter it correctly while registering).


    If you don’t receive anything, email us and we’ll help you! Just click here!

     
  • Charges and Fees 💸

    Sometimes it happens that you are charged more than you expect.

    WHAT DO YOU MEAN, GOCASE? Calm down, my friend, I'll tell you, ok? 

    • If there is no free shipping for your country: although we add free shipping on the website, there are some countries that are not available. “And why is that?” you may ask, let me tell you that is due to the costs our shipping partner have, sometimes they simply can’t afford, in most cases, it’s about customs 😞. What takes us to the next point. 

    Just in case, take a look at the list of countries with free shipping. Click here!

    • If you have to pay for the customs: taxes, right? As certain as death, you can’t get free of them! And this means you are the one responsible for the customs charges of your country. It may happen before or after you receive the products. Please notice that we ship to a large number of countries so it’s not possible to know the ones that will charge our customers or not. What you can do is looking for this information on the website of your country Post Office, there might be some light there.

    Just in case, take a look at this article: My order is stuck at customs

    • If we don’t work with your currency: we work with a very limited range of currencies and the conversion to yours may incur an extra money amount.

     

    Any questions please contact us, just by clicking here!

    P.s.: We are not responsible for any customs fees applied by the destination country.

  • My order is stuck at the customs

    Depending on where you live, it’s possible that your package will be hold at the customs for a while. As annoying as this may look, this inspection must be faced as a positive thing, thanks to it, it’s possible to fight against illegal stuff that *some people* try to enter in your country.

     

    The holding time varies from a country to another and, since we ship to large number of different places, it’s not possible to know for how long each one is going to be. Maybe you can find this information on your local post office website. It’s also possible that you be charged for the process, we have an article about it, you can access through the link below:

    We just need to stress that we have absolutely no control over this situation, customs are a national matter and we are not able to hurry them up. Waiting is the word ;)

     

    P.s.: We are not responsible for any customs fees applied by the destination country.

  • List of countries with Free Shipping

    The superb successful promos "Buy 2, Get 4 + free shipping", "Buy 3, Get 3 + free shipping", and "Buy 2, Get 3 + Free Shipping" are available for the countries below. 

    Please, notice that if the country you live in is not listed here, it is because it is not possible to deliver your products for free. And you also have to spend at least € 35 to participate in this promo.

    Also, free shipping will not be available if you are trying to buy a Powerbank, keep in mind that it is very difficult for us at the moment to ship powerbanks overseas due to a change in the legislation regarding the shipping of portable batteries, click here to see the list of countries that we ship powerbanks to.

    EUROPE
    Austria
    Belgium
    Denmark
    Finland
    France
    Germany
    Hungary
    Iceland
    Ireland
    Italy
    Luxembourg
    Netherlands
    Norway
    Poland
    Portugal
    San Marino
    Slovakia
    Slovenia
    Spain
    Sweden
    United Kingdom

    AMERICA
    Canada
    United States



  • List of Countries we ship Powerbanks to

    At Gocase, we try our best to deliver our products worldwide, however, it is not always possible due to international legislation and that is the Powerbank case. 

    The legislation regarding the shipping of portable batteries has recently changed and for that reason, it is very difficult for us at the moment to ship Powerbanks overseas, but we are still able to ship them to some countries, as you can see below.

    Please, notice that it is not possible to transport any Powerbank for free, so if your country is listed as "Free Shipping" on the promos "Buy 2, Get 4 + free shipping" and "Buy 3, Get 6 + free shipping", you will be charged in case you purchase a Powerbank. If your country is not listed here it is because the Powerbank shipment to where you live is not available at this moment.  


    Belgium
    Croatia
    Czech Republic
    Denmark
    Finland
    France
    Germany
    Hungary
    Luxembourg
    Monaco
    Netherlands
    Norway
    Poland
    Portugal 
    San Marino
    Spain
    Sweden
    Switzerland 
    United Kingdom 

  • I live outside Amsterdam, can I buy the products?

    Absolutely! This is what we are here for! We ship to a large number of countries in different continents. Our global partner DHL delivers our products to all of them, except for the Netherlands - we use NL Post for national deliveries. We offer three delivery types for DHL shipments, standard no tracking, standard with tracking and express.


    As you obviously deduced, express delivery is faster than the standard one, and it costs more as well. Click on the link below to know how much and how long your shipment is going to take.

  • Can I pick up my order directly at Gocase’s warehouse?

    Nope #sorry 🤷🏻‍♀️

    We are based in Amsterdam, but we don’t have a permanent store here. We have our factory that is not a recommended place for customers, since we’re having courier companies and vendors trucks, so you’d better be comfortably on your house and buy your products directly from our website.

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