Can I return/exchange a product after receiving it?

Well, of course! 

If the products you have received do not live up to your expectations, first of all, that would make us very sad because we love our customers and always try to provide the highest quality products, but we understand and respect your decision.

Before you decide to purchase our products, please note that unfortunately, customized products are not eligible for a refund or an exchange. This does not mean we will leave you empty-handed if something goes wrong, you can get in touch with our Customer Support team, and they will take care of the situation.

To return or exchange a product, you can follow these steps:

1. Go to our Help Desk form and fill up the complaint form. Write the reason for the return and take a couple of pics of your product, so we can better access your situation and come up with the best solution to your problem!
2. Our Customer Support team will get back to you after receiving your email and pictures and will tell you how to continue.
3. Please, make sure to inquire for a return within 10 days of having received your package.
4. Please, make sure that your product is returned in its retail packaging.
5. Unfortunately, we do not offer return labels at the moment, so you will have to pay a small fee to return your products at your local post office.
6. Packages that are returned remain the responsibility of the customer until it is received by Gocase.
7. Products that are received by Gocase in any of the following conditions are not eligible for return and may be rejected:
• Any product not purchased from Gocase
• Any product that does not exhibit the described reason for the return
• Any product that is returned without the original packaging
• Shipping fee is not refundable in any circumstance;
• Returns that weren’t informed to the Customer Support team won’t be refunded.
8. Refunds will be done in the original form of payment.