Yes, you can!
Did you just find out that you chose the wrong product/name/device/design? Don’t worry, we’re here to help! However, we’re only able to change your order while it’s still in our warehouse.
To change your order, please contact our Support team via the Help Center.
Depending on the situation, this operation may have additional costs:
- a) Changes requested within 5 hours of placing the order will be carried out free of charge*;
- b) Changes requested after 5 hours will be subject to analysis and you may be charged for them.
Please note that once our Customer Service team confirms the changes on your order, the production and delivery timelines will involve additional fulfillment time to accommodate your change request.
*That will only be applied if your order hasn't been shipped already.
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