Where is my refund? It was approved, but it’s been more than 7 days

Here is the thing: approved refunds can take up to 10 business days to appear in your account – however, refunds to international payment methods may take longer. If your refund hasn’t appeared after 10 days, please contact your bank directly and ask about pending refunds on your account.

Please note: When a refund request is approved within 24 hours of the purchase, the original transaction is canceled and the charge drops off your bank statement. In this case, you will not see a credit on your account. This process can take up to 10 days – wait time for international payment methods may vary.