Sometimes it happens that you are charged more than you expect.
But don't worry, I'll tell you, ok?
- If there is no free shipping for your country: although we add free shipping on the website, there are some countries that are not available. “And why is that?” you may ask, let me tell you that is due to the costs our shipping partner have, sometimes they simply can’t afford, in most cases, it’s about customs 😞. What takes us to the next point.
Just in case, take a look at the list of countries with free shipping. Click here!
- If you have to pay for the customs: taxes, right? As certain as death, you can’t get free of them! And this means you are the one responsible for the customs charges of your country. It may happen before or after you receive the products. Please notice that we ship to a large number of countries so it’s not possible to know the ones that will charge our customers or not. What you can do is look for this information on the website of your country Post Office, there might be some light there.
Just in case, take a look at this article: My order is stuck at customs
- If we don’t work with your currency: we work with a very limited range of currencies and the conversion to yours may incur an extra money amount.
Any questions please contact us, just by clicking here!
P.s.: We are not responsible for any customs fees applied by the destination country.