You, of course, must be aware of the COVID-19 pandemic. A lot of countries worldwide took measures as an attempt to stop - or at least to slow - the virus spread. Some of them include putting cities in quarantine or even a full lockdown and this affects several industries and economics aspects.
At Gocase, we are following the government recommendations and most of our employees are working from home and the factory workers are divided into shifts, which reduces the number of people working to print, pack, and ship the orders. For this reason, it is likely to some of our orders to face a delay.
There is also the possibility of shipping delays. With all the companies in the world adopting very similar measures, the shipping companies are also decreasing their staff and it can affect the time your order takes to be delivered after it leaves our warehouse. Please notice that we ship to almost every country in the world and they may have been adopting different rules for shipments coming from abroad. So we strongly suggest you consult what are your countries recommendations for this period. If your order has already been shipped, please consider waiting longer before claiming your order - we recommend a week or so.
In case you don't receive your order even after waiting for a longer time, you can contact our Help Center to know what are the options we have for you, but, anyway, we need to state in advance that we had to expand the time for the customers to ask for a refund or a resend due to lost orders: refund and resends requests starting from March 28th will be done only after 30 days from the shipping date.
We understand this is an unprecedented situation and for this same reason, we count on your comprehension to deal with it all together.
Please stay home, stay safe.
Team Gocase 🤞