Products with defects regarding the model or printing quality must be informed within a maximum period of up to 7 (seven) days after receiving the product. After this period, the product will not be eligible for exchange or refund. The maximum time for solving a problem by law is 30 days. Gocase always tries to search for solutions in the shortest time possible, thanks to the aim of our Customer Service team to minimize any inconveniences that a customer can encounter.
Terms of warranty
TPU cases: 90 days for yellowing and one year for printing issues.
This warranty will lose its validity in any of the following situations:
- If the defect presented was caused by misuse of the product by the customer or third party, foreign to the importer.
- If the product was examined, altered, adulterated, fraudulently adjusted, corrupted or repaired by a person not authorized by Gocase.
- If the damage has been caused by accident (fall) or any natural phenomenon, such as lightning, flooding, landslides, etc.
- If the purchase invoice presents erasures or modifications.